Before the journey is confirmed
Reply to the acknowledgement or quotation email if you want to change the date, group or requested services. If you no longer want a pending request, use its private status link or contact the team.
At this stage the team will update or close the request after review. A website request alone does not reserve services.
After written confirmation
Contact us as soon as possible. Date, route, traveller or accommodation changes can affect availability and price. We will explain any practical or cost impact before accepting the change.
Cancellation conditions, supplier charges, credits or refunds follow the terms accepted with the confirmed quotation. They cannot be calculated from the public website because every confirmed plan is different.
How to send a request
- Open your private status link Use the link from the acknowledgement email and check the current request state.
- Give a clear reason Submit the cancellation request or reply by email with the change you need and any time-sensitive detail.
- Wait for team review The request remains under review until Vietnam Roaming confirms the outcome and any next step.
Urgent or in-trip changes
For urgent changes close to departure or during travel, contact the team through the phone or WhatsApp details in your confirmation instead of relying only on a website form.