Know what is agreed before paying

• The agreed itinerary, dates and number of travellers.
• Accommodation, transport, meals, guides and activities included in the proposal.
• Items not included and optional services that may change the total.
• The quotation validity period, currency and any applicable payment schedule.
• Change and cancellation conditions relevant to the proposed services.

Available payment methods and the details needed to use them will be stated in the written communication for your confirmed quotation. The website does not currently offer a checkout or payment gateway.

Use only instructions sent through the verified Vietnam Roaming conversation for your request. If account details, recipient names or payment timing change unexpectedly, pause and confirm by calling +84 96 291 3811.

Keep your receipt or transfer reference. The team will acknowledge receipt through the agreed communication channel and confirm the next operational step.

A request status marked quoted only means the team has sent a quotation. It does not by itself show that a payment has been received.

• Check the sender address and request code against the conversation you already have.
• Never send a password, full card number or security code by email or a public website form.
• Confirm any unexpected bank-detail change by phone using the number published on this website.
• Contact the team promptly if you believe a message or payment instruction is suspicious.